1. Introduction
HomeFront Projects (HFP) Ltd (“we”, “our”, “us”) is committed to protecting the privacy of our members and visitors to our website, www.homefrontprojects.org. This Privacy Policy (Policy) outlines how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth), including Schedule 1, which sets out the Australian Privacy Principles (‘APP’) and the Essential Eight strategies to mitigate cybersecurity incidents. The Policy has also been prepared in accordance with the Federal Privacy Commissioner’s Guidelines for Federal and ACT Government Worldwide Websites. You should read this Policy carefully and contact us with any questions.
 
HFP is committed to ensuring transparency in handling personal information and providing avenues for addressing privacy concerns. Providing us with your personal information indicates that you have had sufficient opportunity to access this Policy and have read and accepted it. You do not have to provide us with personal information if you do not wish to; however, this may affect your use of this Site, or any products and services offered.
 
2. What is Personal Information?
Personal information is any information or opinion about an identified or reasonably identifiable individual. This includes details such as name, contact information, and financial data.

3. Collecting personal information
We will occasionally use electronic forms on this site to gather personal information directly related to a function or activity of HomeFront Projects. When we do so, we will let you know the purpose for which the data is being collected (including if the information is to be published) and the legal authority for the collection if it is authorised or required by or under law.
We will not collect or solicit personal information via this site that would be unlawful, unnecessary, unrelated to HomeFront Projects’ functions or activities, or unfair or unreasonably intrusive.
We also allow for anonymous interactions where practical, such as general inquiries on our website or newsletters, unless identifying information is necessary to provide certain services.
 
Because there are risks associated with using the Internet as a transmission medium, when we use electronic forms to collect information, we will also provide you with other options for providing the information – for example, a paper form, mailing address, and telephone contact.

4. Publishing personal information
We will only publish personal information on this site if it has been collected for this purpose with your knowledge or if you have consented to the disclosure. When giving such consent, you should be aware that information published on this site is accessible to millions of users worldwide, that search engines will index it and that it may be copied and used by any web user. This means that once the information is published on this site, we will have no control over its subsequent use and disclosure.

5. Collection and use of personal information
We collect and utilise personal information to deliver our services, communicate with you, maintain internal records, and market our offerings. The types of personal information we may collect include:
Contact details: such as your name, address, email, and phone number
Financial information: for processing donations or payments
Volunteer information: including experience, availability, and qualifications
Service-related information: information related to the services we provide to you
Online identifiers: such as IP addresses or cookies from our website

HFP encourages all our clients and stakeholders to protect their privacy through online vigilance and proactivity. Please reference the following eSafety Commissioner link for measures to maintain online eSafety.

6. Disclosure of personal information
We will only collect and store limited personal information to enable us to provide our products and services to you as required by law.
Where we disclose your personal information to third parties for these purposes, such as a HomeFront Service Provider, an additional veteran support organisation, or an allied health service, we will request that the third party follow this Policy regarding handling and storing your personal information.
We will never use your personal information for purposes other than service and welfare support-related reasons. We will always handle, store, and protect your information and all relevant data in accordance with the APPs stipulated within the privacy protection framework detailed in the Privacy Act 1988 (Privacy Act).
 
7. Access to and correction of personal information
Access: You may request details of the personal information we may be storing concerning you in certain circumstances set out in the Privacy Act. An administrative fee may be payable for the provision of this information. We reserve the right of refusal to provide you with this information under certain circumstances as described in the Privacy Act.
Correction: If you believe any information we hold on you needs to be updated or is more relevant and accurate, please email us. We rely in part on customers advising us when their personal information changes. We will respond to any request within a reasonable time frame and endeavour to promptly correct any information found to be inaccurate, incomplete, or outdated.

8. Security of Personal Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. We maintain physical, electronic, and procedural safeguards to secure our collected data. This includes a range of security measures, including:
Two-factor authentication (‘2FA’) to protect your account
Compliance with the Essential Eight strategies to mitigate cybersecurity incidents
Regular security audits and updates

9. Direct Marketing
We may use personal information for direct marketing purposes, but only where permitted by law and with your consent. You can opt out of receiving marketing communications at any time by contacting us.

10. Website Usage, Cookies, and Analytics
Our website may use cookies to improve user experience. Cookies are small pieces of data sent from a website and stored on the user’s computer by the user’s web browser while the user is browsing. Cookies were designed to be a reliable mechanism for websites to remember information or to record the user’s browsing activity (including clicking specific keys, logging in, or recording which pages were visited in the past).

11. What Cookies do we use?
We use different types of Cookies to ensure the website is secure and functions appropriately. Some of the purposes of the different Cookies we use are described below:
 
(A) We use cookies in our member’s area to facilitate log-in processes.
(B) We may use Cookies to receive and record information about your computer, device, and browser, potentially including your IP address, browser type, and other software or hardware details.
(C) We use common Analytics Cookies, such as Google Analytics and Facebook Pixel. These allow us to review how customers interact with our Site.

12. Overseas Disclosure of Personal Information
We do not typically disclose personal information to overseas recipients. If we do, we will ensure that the overseas recipients comply with the APPs or that you consent to the disclosure.

13. Complaints about breach
If you believe we have breached the APPs or this Policy and wish to lodge a complaint, please email us at the address below.
Complaints regarding privacy breaches will be handled per our internal dispute resolution process. If you are dissatisfied with our response, contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
 
14. Unsubscribe
To unsubscribe from our email database or opt out of communications, please get in touch with us using the details below.

15. Updates to This Privacy Policy
We may update this Policy occasionally to reflect changes in our practices or the law. Any changes will be posted on our website, and the effective date will be updated accordingly.

16. Storage and security
We are committed to ensuring that the information you provide is secure. All personal information is securely stored and encrypted where necessary. We retain personal information only as long as necessary to fulfil our service delivery and support processes and ensure compliance with our legal and operational obligations. Once HFP directors are satisfied that your personal information is no longer required, these records will be securely destroyed or de-identified in accordance with our data retention and destruction policies.

We will keep basic client and stakeholder records (e.g., name, contact information, and the details of the service delivery or support) for the duration of our service and support and for a period after that to comply with legal or regulatory requirements. If you wish to withdraw your application or cease our service delivery or support, you can contact us to request the removal of your personal information, subject to any legal obligations.

In the event of a data breach likely to result in serious harm, we will promptly notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, per the Notifiable Data Breach scheme. HFP will endeavour to ensure this is within twenty-four hours and no longer than thirty days.

For any questions or clarification on this Policy, please get in touch with us at: 
HOMEFRONT PROJECTS LTD ABN 88674952571

Email: [email protected]
Phone: 1300 206 040, 0485 865 898
Address: Level 3/16 Marie Street, Milton. QLD. 4064.
 
This Privacy Policy is subject to regular review and updates to ensure it remains aligned with legal requirements, operational needs, and best practices.