Welcome to HomeFront Projects (hereinafter referred to as “HFP”). By accessing and using this website and the services offered herein, you agree to abide by and be legally bound by the following terms and conditions. These terms and conditions, along with our privacy policy, govern the relationship between you and HFP concerning this website and the provision of our services or support. If you do not agree with any part of these terms and conditions, please contact us for discussion or clarification.

Definitions
In these terms and conditions, the following definitions apply:
“HFP” means HomeFront Projects, including any individual or entity acting on behalf of and authorised by HomeFront Projects.
“Client” refers to the individual(s) requesting HFP to provide services as specified in any invoice, work order, or similar document.
“Services” encompass all services provided by HFP to the Client at the Client’s request, including any welfare support or goods or materials supplied, consumed, created, or deposited incidentally by HFP in the course of providing such services.
“Service Provider” denotes any third-party contractor utilised by HFP for the provision of services to HFP Clients.
“DVA” means the Australian Department of Veterans’ Affairs.
“HHS” refers to the DVA Household Services program.
“VHC” refers to the DVA Veterans’ Home Care program

Website
The content on this website is intended for general information and use only and is subject to change without prior notice.
Neither HFP nor any third parties make any warranties or guarantees regarding the accuracy, timeliness, performance, completeness, or suitability of the information and materials presented on this website for any specific purpose. You acknowledge that such information and materials may contain inaccuracies or errors, and HFP disclaims liability for any such inaccuracies or errors to the fullest extent permitted by Australian law.
Your use of any information or materials on this website is entirely at your own risk, and you are responsible for ensuring that any services, products, or information available through this website meet your specific requirements.
This website contains material owned by or licensed to us, including but not limited to the function, design, layout, look, appearance, and graphics. Reproduction of such material is prohibited except in accordance with the copyright notice, which is an integral part of these terms and conditions.
All trademarks reproduced on this website, which are not the property of or licensed to the operator, are duly acknowledged.
Unauthorised use of this website may lead to a claim for damages and/or be considered a criminal offence under Australian law.
This website may occasionally provide links to other websites for your convenience, but their inclusion does not imply our endorsement. We bear no responsibility for the content of linked websites.
Your use of this website and any disputes arising from such use are governed by the laws of Australia.

Communications
All communications with HFP, whether via email, voice, or SMS, are systematically recorded and securely stored on our servers. These recorded communications are used for internal training and to enhance the quality of service provided to our Clients and Service Providers.
All interactions between HFP and Clients/Service Providers must be conducted through the website forms, by dialling 1300 20 60 40 or 0485 865 898, by sending text messages to 0485 865 898, or by email at [email protected]. Our staff members’ personal email addresses or phone numbers will not be disclosed at any time.

Privacy
All information provided to HFP by Clients and Service Providers is securely stored in an off-site database accessible exclusively to HFP staff. HFP will only disclose personal information necessary to fulfil the services requested by the respective Client.

DVA Household Services (HHS)
Before providing HHS to a Client, HFP must confirm the approved entitlements for said Client. This is done by acquiring and inspecting the Client’s Determination Letter, which is then securely stored on HFP’s servers and will never be disclosed or shared outside of HFP without the Client’s consent.
Additionally, HFP must secure the Client’s Transaction Reference Number (TRN) before scheduling and delivering HHS.

DVA Veterans’ Home Care (VHC)
Before providing VHC to a Client, HFP must confirm the approved entitlements for said Client. This is done by acquiring and inspecting the Client’s Determination Letter, which is then securely stored on HFP’s servers and will never be disclosed or shared outside of HFP without the Client’s consent.
Additionally, HFP must secure the Client’s Transaction Reference Number (TRN) before scheduling and delivering VHC.

Behaviour
HFP staff are committed to treating all individuals with respect and courtesy, and we expect the same in return from our Clients and Service Providers. Rudeness or aggression directed toward our staff will not be tolerated. We reserve the right to terminate services for any individual or business found to have displayed inappropriate behaviour toward our staff.

Service Providers
All Service Providers are required to maintain and, if requested, provide for inspection all pertinent licences, insurances, police checks (National or State level), governance, and compliance documentation relevant to their services.
Payments for services will be made weekly, with invoices to be submitted to [email protected]. Invoices received before noon on Wednesday each week will be processed during that pay cycle.
Any solicitation of services to our Clients by a Service Provider will result in immediate dismissal and removal from our list of vetted Service Providers or stakeholders with whom HFP is willing to conduct business.

Bookings and Cancellations
You may cancel services at least 24 hours prior to the scheduled time without incurring charges. Cancellations made within 24 hours will incur a minimum charge equivalent to one hour of labour to compensate for lost opportunity.
HFP reserves the right to discontinue or refuse services or support to any existing or potential Client.
In cases where a service or support delivery poses potential risks to the well-being or safety of a Service Provider or HFP staff member, HFP reserves the right to terminate the service.

Service and Support Delivery
We reserve the right to delegate all service delivery to a registered and vetted partner business offering such services as part of its standard operations.
Where a licence or qualification is necessary for service or support delivery, we will ensure that the partnered business or entity holds such a licence or qualification to the best of our ability.
Services billed based on time are provided with the understanding that a “labour hour” is defined as one hour of work performed by one worker. If a team of two or more workers provides the service, the duration may be adjusted proportionally.
For outcome-based services, completion is assessed based on the quality of service delivery rather than the time taken.
Some services may have additional terms of service, which must be observed alongside these general Terms and Conditions.

Theft, Damage, and Accidents
Clients must promptly inform HFP of any incident involving (suspected) theft, damage, item breakage, or an accident during a service within 24 hours of the service’s completion.
HFP takes such incidents seriously and will collaborate with the Client and relevant Service Provider to reach a mutually agreeable resolution.

Complaints and Feedback
Complaints or feedback can be submitted to [email protected], and you will receive a response within one business day. We value all feedback as it assists us in service improvement.

Billing
All labour hours specified in HFP invoices are denominated in Labour Hours.
All HFP invoices include GST unless otherwise specified.